TERMS AND CONDITIONS

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "Alight Travel" or "we" or "us" means Alight Travel Ltd, a company registered in England and Wales (Company No. 17094672), with its registered address at 11 Old Bond Street, Mayfair, London, W1S 4PN.
• "Client" or "you" means the individual, corporate entity, or organisation that engages Alight Travel for services.
• "Services" means any and all services provided by Alight Travel, including but not limited to private aviation brokerage (Alight Aviation), chauffeur transportation (Alight Chauffeur), production logistics (Alight Film), event transportation and logistics (Alight Events), close protection and security (Alight Security), and lifestyle and concierge services (Alight Lifestyle).
• "Booking" means a confirmed reservation or engagement of Services made by or on behalf of the Client.
• "Charter Price" means the price payable for the charter of an aircraft from an Operator, including Alight Travel's brokerage fee as set out in the relevant Booking Confirmation and invoice. Unless otherwise confirmed in writing, the Charter Price does not include catering, ground transfers, de-icing, fuel surcharges, airport charges, VIP lounge or terminal access, hangarage, or other operator-levied additional costs.
• "Additional Fees" means any costs, charges, or expenses arising from the performance of the Services or the acts of the Operator that fall outside the scope of the Charter Price.
• "Operator" means any third-party airline, charter company, ground transportation provider, security contractor, or other service provider engaged by Alight Travel to fulfil a Booking.
• "GTCC" means the General Terms and Conditions of Carriage of the relevant aircraft Operator, which apply to all aviation bookings.
• "Agreement" means these Terms and Conditions together with any written confirmation, proposal, or service agreement provided by Alight Travel.

2. Acceptance of Terms

By making a Booking with Alight Travel, whether verbally, in writing, by email, or via any digital platform, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions. These Terms constitute the entire agreement between the parties and supersede all prior representations, negotiations, or arrangements.

3. Role of Alight Travel — Broker and Agent

Alight Travel operates primarily as a broker and agent across its service verticals. In this capacity:

• Alight Travel arranges Services on behalf of the Client by engaging licensed and vetted third-party Operators.
• Alight Travel is not the principal provider of aviation, ground transportation, security, or other operational services unless expressly stated in writing.
• The contractual relationship for operational delivery exists between the Client and the relevant Operator. Alight Travel does not assume liability for the acts, omissions, or negligence of any Operator.
• Alight Travel exercises reasonable care in the selection of Operators but does not warrant or guarantee the performance of any third party.

Where Alight Travel acts as principal (e.g., in direct chauffeur engagements or lifestyle concierge services), this will be stated explicitly in the relevant service confirmation.

4. Bookings and Confirmation

A Booking is confirmed only upon receipt of written confirmation from Alight Travel and payment in accordance with Clause 5. Verbal agreements or provisional holds do not constitute a binding Booking. Alight Travel reserves the right to decline any Booking at its sole discretion without providing reasons.

5. Payment Terms

Unless otherwise agreed in writing:

• Full payment is required in advance of service delivery. No Services will be secured, confirmed, or commenced until payment has been received in cleared funds.
• Preferred payment method is bank transfer (Faster Payments or CHAPS) to Alight Travel's designated account. Details will be provided on invoice.
• Card payments may be accepted via Stripe and are subject to applicable processing fees, which will be disclosed at the time of Booking.
• All invoices are payable in GBP unless otherwise agreed. International payments are accepted via Wise Business and are subject to prevailing exchange rates.
• Alight Travel reserves the right to charge interest on overdue invoices at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6. Cancellation and Refunds

All payments made to Alight Travel are non-refundable unless otherwise specified in writing at the time of Booking. Specific cancellation terms by service type are as follows:

6.1 Alight Aviation

Aircraft charter cancellations are subject to the following tiered fee schedule, applied to the full Charter Price:

• In all cases, if Additional Fees have been incurred by Alight Travel or the Operator prior to cancellation, a 100% cancellation fee applies to those costs.
• Alight Travel's brokerage fee is non-refundable in all circumstances once a Booking is confirmed.
• Cancellation must be notified to Alight Travel in writing. The notice period is calculated from the time written notification is received.

6.2 Alight Chauffeur

• Cancellations made with less than 24 hours' notice will be charged in full.
• No-shows are charged at 100% of the Booking value.

6.3 Alight Film and Alight Events

• Deposits and advance payments are non-refundable.
• Cancellations within 14 days of the service date will be charged at the full contract value.

6.4 Alight Security

• Security engagements are subject to individual contract terms. As a minimum, all advance payments are non-refundable.

Alight Travel reserves the right to cancel a Booking in exceptional circumstances, including but not limited to Force Majeure events (Clause 13). In such cases, Alight Travel will use reasonable endeavours to offer an alternative or, where appropriate, a credit.

7. Changes to Bookings

Requests to amend a confirmed Booking must be made in writing and are subject to Operator availability and any applicable change fees. Alight Travel will use reasonable endeavours to accommodate amendments but cannot guarantee availability. Amendment fees will be communicated prior to confirmation of any change.

8. Client Responsibilities

The Client agrees to:

• Provide accurate and complete information at the time of Booking, including passenger details, itinerary requirements, and any special circumstances.
• Ensure all passengers hold valid travel documentation, including passports, visas, and any applicable health or entry requirements.
• Comply with the rules, regulations, and instructions of all relevant Operators and their staff.
• Not engage in conduct that is unlawful, abusive, or disruptive during the provision of Services.

Alight Travel accepts no liability for delays, additional costs, or losses arising from the Client's failure to meet these responsibilities.

9. Liability Limitation

To the fullest extent permitted by applicable law:

• Alight Travel's total aggregate liability to the Client in connection with any Booking or series of related Bookings shall not exceed the fees paid by the Client to Alight Travel in respect of that Booking.
• Alight Travel shall not be liable for any indirect, consequential, special, or punitive loss, including but not limited to loss of profit, loss of business, loss of opportunity, or reputational damage.
• Alight Travel shall not be liable for any loss, damage, injury, or death arising from the acts or omissions of any Operator or third-party service provider.
• Nothing in these Terms limits liability for death or personal injury caused by Alight Travel's negligence, fraud, or fraudulent misrepresentation.

10. Aviation — Specific Provisions

In respect of Alight Aviation services:

• Alight Travel acts solely as a broker and does not hold an Air Operator's Certificate (AOC). All aircraft are operated by licensed and insured third-party Operators.
• Each Operator operates under its own General Terms and Conditions of Carriage (GTCC). By making an aviation Booking, the Client authorises Alight Travel to accept and execute the relevant GTCC as the Client's agent. Copies of the applicable GTCC are available on request.
• The Charter Price does not include catering (unless confirmed in writing), ground transfers, de-icing, weather-related or hangarage costs, fuel surcharges, air passenger duty, airport charges, VIP lounge or terminal access, or other costs levied by the Operator outside the agreed charter.
• Flight times, routing, and aircraft type are subject to change due to operational, regulatory, or safety requirements. Alight Travel accepts no liability for such changes.
• Alight Travel reserves the right to substitute the booked aircraft with one of equivalent or superior capability, without notice, where the original aircraft has become unavailable for any reason. In the event of a technical issue, Alight Travel will act in the Client's best interests.
• In accordance with CAA sGAR regulations (effective 6 April 2024), any request to change the passenger manifest within 2 hours of the scheduled departure time may result in flight delay or cancellation by the Operator. Alight Travel accepts no liability for delays or cancellations arising from late manifest changes.
• Passengers are subject to the Operator's conditions of carriage. Alight Travel is not responsible for delays, diversions, or cancellations caused by air traffic control, weather, government action, or other factors outside its control.

11. Security Services — Specific Provisions

In respect of Alight Security services:

• Security personnel are engaged as independent contractors or through licensed third-party security firms. All personnel hold or operate under the required licences under the Private Security Industry Act 2001.
• Alight Travel does not guarantee any specific outcome in respect of security services. The provision of security personnel does not constitute a warranty against any particular threat or incident.
• The Client acknowledges that security risk assessments are conducted on the basis of information available at the time and may not account for all eventualities.

12. Dispute Resolution

In the event of a dispute arising between the Client and Alight Travel in connection with this Agreement:

• The Client must notify Alight Travel in writing, providing full details of the dispute ("Dispute Notice").
• Within 14 days of receiving a Dispute Notice, a representative of each party with authority to resolve the matter shall meet or communicate to seek resolution in good faith.
• Neither party shall commence court proceedings in respect of any dispute unless they have first complied with this clause, except where urgent injunctive or declaratory relief is required.
• The existence of a dispute does not release either party from their obligations under this Agreement.

13. Force Majeure

Alight Travel shall not be liable for any failure or delay in the performance of its obligations caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government action, industrial action, extreme weather, or failure of third-party infrastructure. In such circumstances, Alight Travel will notify the Client as soon as reasonably practicable and will use reasonable endeavours to mitigate the impact. If a Force Majeure event continues for more than 30 days, either party may terminate the affected Booking by written notice.

14. Confidentiality and Discretion

Alight Travel acknowledges the highly confidential nature of its clients' personal, professional, and operational information. Alight Travel undertakes to:

• Keep all Client information strictly confidential and not disclose it to any third party except where required to fulfil the Booking or comply with legal obligations.
• Ensure that all staff, agents, and Operators engaged in the provision of Services are bound by equivalent obligations of confidentiality.
• Not use the Client's name, likeness, affiliation, or Booking details for any marketing, promotional, or publicity purpose without prior written consent.

15. Intellectual Property

All content, branding, documentation, proposals, and materials produced by Alight Travel remain the intellectual property of Alight Travel Ltd. The Client may not reproduce, distribute, or use such materials without prior written consent.

16. Data Protection

Alight Travel processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Details of how personal data is collected, used, and stored are set out in Alight Travel's Privacy Policy, available at alighttravel.com. By making a Booking, the Client consents to the processing of personal data as described therein.

17. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Amendments

Alight Travel reserves the right to amend these Terms and Conditions at any time. The current version will be published at alighttravel.com. Continued use of Alight Travel's services following any amendment constitutes acceptance of the revised Terms.